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Our Services  >  Dynamic Web Site Development
Enquiry Management
Customer Interface
Submit new tickets
Attach files
Obtain detailed information from customers with custom fields
SPAM prevention
Suggest related knowledgebase articles before final ticket submission
View existing ticket statuses
E-mail notifications of staff replies
Browse knowledgebase
Unlimited knowledgebase articles
Unlimited categories and subcategories
Quick and Easy search capabilities
Post attachments to articles
Count article views
List newest and most popular articles
Rate articles
Able to create unlimited administrators and staff accounts
Restricted access to some functionalities for certain staff by super admi
Powerful search ability
Manage knowledgebase categories and articles
Manage staff accounts(add / edit / delete)
Manage canned responses
Customize IEM settings
Modify your profiles and signatures
Auto close tickets after X days
E-mail notifications of new tickets and replies to registered / defined email address
Customers can easily rate staff replies
Supports translation into any language.
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